On behalf of the Board, I would like to express my sincere thanks to everyone who attended our recent conference on “Elevating the User Experience: Customer Service on Campus in a Digital Age”. Your participation helped to make this event a great success.
I would also like to extend a special thank you to our sponsors who provided their generous support to make this conference possible. Without their contribution, we could not have organized such an informative and engaging event.
Finally, I would like to recognize and thank our keynote speakers, State Senator Creigh Deeds and Col. Keith Gibson, for sharing their insights and expertise on this important topic. Their presentations were truly inspiring and thought-provoking, and we were fortunate to have them as part of our event.
We hope that you found the conference informative and valuable, and that it provided you with new ideas and inspiration for your work. We look forward to seeing you at our future events.
The Virginia Chapter of APPA is pleased to announce our annual conference, to be held March 29th through the 31st, 2023 at the Kingsmill Resort in Williamsburg, Virginia.
The theme of the conference will be Elevating the User Experience: Customer Service on Campus in a Digital Age.
We are thrilled to have State Senator Creigh Deeds (Virginia’s 25th District) and Col. Keith Gibson (Executive Director VMI’s Museum System) as our plenary speakers on Thursday!
Thank you — and looking forward to seeing you Next Week!
Brian Pinkston, President
Adam Moyer, VP for Conferences
William and Mary Tour Information has been Updated
William & Mary Presentation
The presentation will be held at the Sadler Center – 200 Stadium Dr. Williamsburg, VA 23186
• We will be in Tidewater B located on the third (top) level
Parking is available near Kaplan Arena – 751 Ukrop Way Williamsburg, VA 23185
• Parking Passes Provided (print attached pass)
• Please park along the back edge of the lot adjacent to Brooks St. (see maps)
• Due to limited parking, please carpool as much as possible
• The walk distance is approximately 0.5 miles
2023 Virginia APPA Plenary Speakers
The Honorable Creigh Deeds, State Senator For Virginia's 25th District
State Senator Deeds (Virginia’s 25th District) has dedicated his life to fighting for a Virginia that works for everybody. Raised in Bath County on his grandparent’s farm, Creigh attended Bath County High school before graduating from Concord College. Creigh’s grandfather was a local Committee Chair during the Great Depression, which instilled within him a passion for democracy and helping others at an early age. Determined to pursue a career of service, Creigh then graduated from Wake Forest University with his law degree before being elected Commonwealth’s Attorney of Bath County. Four years later, Creigh won a seat in the Virginia House of Delegates, where he fought for working families for nearly a decade before being elected to serve in the State Senate, where he remains to this day.
Col. Keith E. Gibson, Executive Director of the VMI Museum System
Colonel Gibson is Executive Director of the VMI Museum System and Architectural Historian for the Virginia Military Institute. As Director of Museum Programs, Colonel Gibson is responsible for the operation and development of the VMI Museum and the Jackson House, both in Lexington, Virginia and the New Market Battlefield State Historical Park in New Market, Virginia. Growing up near Richmond, Virginia kindled Keith Gibson’s interest in history at an early age. Colonel Gibson received his bachelor’s degree in Civil Engineering from the VMI in 1977. Graduate work at George Washington University and James Madison University helped prepare him for a career in public history. Colonel Gibson’s recent published works include Virginia Military Institute, Photographic History and Moses Ezekiel: Civil War Soldier; Renowned Sculptor. An Emmy Award recipient (2001 direction, PBS docudrama Field of Lost Shoes), he has worked on a number of documentary films, made for television films, and feature films, including the 2014 feature film on the Battle of New Market, Field of Lost Shoes. He appears frequently as a spokesperson for historic preservation. He was instrumental in the development of the Shenandoah Valley Battlefields National Historic District and Commission Act passed by Congress in 1996. In 2012 Colonel Gibson was awarded the Governor’s Agency Star as the outstanding state employee of the year.
2023 VAPPA Williamsburg Sponsors
The Conference Schedule
Time | Event | Presenter | Location |
---|---|---|---|
13:00 – 15:00 | Presentation on Planning on a Historic Campus | William & Mary | William & Mary, Sadler Center |
16:00 | Conference Registration Opens | Main Ball Room | |
17:00 – 19:00 | Conference Reception | Main Ball Room | |
19:00 – 21:00 | Dinner followed by entertainment | Main Ball Room |
Time | Event | Location | |
---|---|---|---|
07:00 – 18:00 | Conference Registration Open | Main Ball Room | |
07:30 – 09:00 | Breakfast and Networking | Main Ball Room | |
09:00 – 10:00 | Morning Breakout Sessions | Presenter | Location |
Digitization of the Facilities Plan Room: Improving Access to Drawings and Facilities Documents (CEUs available) | Vivica Williams President ArchSCAN, LLC | Archer | |
Building a sustainable maintenance operation through infrastructure self-awareness and AI Part I | Randolph A. Campbell, FMP, CEFP Zone Manager University of Virginia | Colston | |
Practical Applications of Total Cost of Ownership – the lntegration of Programming, Operations, and Capital Renewal Planning | Timothy Carey, Ed.D. Christopher P. Hodges, P.E., CFM, FMP, IFMA Fellow Facility Engineering Associates | Randolph | |
Roofs, Walls, Windows, and Asset Management (1 LU/HSW) | Richard Perkins Regional Vice President Raymond | Tazwell | |
Saving Money and Enhancing the Air We Breathe… …with Chemistry | Bill Bath Chief Operating Officer Annihilare | Wareham | |
Mental Health Awareness, Resources, and Strategies – within the Facilities Management Context | Chris Hoy
Senior Supervisory Construction Administration Manager
University of Virginia
Shelomith Gonzalez Occupational Health and Safety Manager University of Virginia Mary Sherman, LCSW, CEAP, CAPP Emploiyee Assistance Consultant UVA Faculty and Employee Assistance Program |
Whittaker | |
10:00 – 10:30 | Break — including Vendor Expo | Main Ball Room | |
10:30 – 11:30 | Morning Plenary: Col. Keith E. Gibson, Executive Director of the VMI Museum System and Architectural Historian for the Virginia Military Institute. | Main Ball Room | |
11:30 – 12:30 | Lunch | Main Ball Room | |
12:30 – 13:30 | Afternoon Plenary: The Honorable Creigh Deeds, State Senator for Virginia’s 25th District. | Main Ball Room | |
13:30 – 13:45 | Break — including Vendor Expo | Main Ball Room | |
13:45 – 14:45 | Afternoon Breakout Sessions #1 | Presentor | Location |
Real Customer Service | Steve Patterson Chief Facilities Officer Northern Virginia Community College | Archer | |
Life Safety: What and Why (1 CEU) | Robert Dillingham Construction Sales Manager JCI | Randolph | |
A Sustainable IAQ solution that supports Higher Ed Climate Goals. | Ted Vergis enVerid Mark Bailey HAVTECH | Tazwell | |
5G – It’s just not an upgrade to your cell phone – Update | Vince Wolcott Principal, North American Business Group Leader GHD Digital | Whareham | |
Building a sustainable maintenance operation through infrastructure self-awareness and AI — Part 2 | Randolph A. Campbell, FMP, CEFP Zone Manager University of Virginia | Colston | |
Using Work Order Status and Notes to Enhance Customer Service | Terry Maynard, PMP, CEFP Housing Facilities Zone Manager University of Virginia Ken Moyers Informatics Program Manager University of Virginia |
Whittaker | |
14:45 – 15:00 | Break — including Vendor Expo | Main Ball Room | |
15:00 – 16:00 | Afternoon Breakout Sessions #2 | Presenter | Location |
Lessons From Hastings Hall – A Project Case Study (1 AIA/CES Learning Unit/HSW Credit) | Ben Drake Senior Territory Manager The Garland Company | Colston | |
Be A Hero, Go For Net Zero (1 PDH credit) | Kevin Day, PE, CEM, CCP, LEED AP, GGP Vice President MBP | Archer | |
Virtual Inspection best practices | Matt Holloman Project Executive Kjellstrom and Lee Construction | Randolph | |
Improving User Experience & Safety of Your Small Wheel Fleet Through Technology | Jon Shuster Transportation Solutions Business Development Manager Club Car | Tazwell | |
An Integrated Approach to Reliability, Resilience, Sustainability, and Net Zero | Paul S. Matthews Director Federal Energy Solutions Dominion Energy | Whittaker | |
Designing for Digital Equity and User Experience (1 LU) | Matthew Ezold – Vice President, Digital Planning – Bala Consulting Engineers | Wareham | |
16:30 – 18:00 | Reception [Dinner on Your Own] | Main Ball Room |
Time | Event | Location | |
---|---|---|---|
07:00 – 09:00 | Conference Registration Open | Main Ball Room | |
07:30 – 09:00 | Breakfast and Networking | Main Ball Room | |
09:00 – 10:00 | Morning Breakout Sessions | Presentor | Location |
3 Key areas of Energy loss/recovery in steam systems | Roger Schultz Sales Manager Merlo Energy | Archer | |
Leveraging University Strengths to Build a Safe and Sustainable Driver Training Program | Michael Duffy, CAFM Transportation Operations and Fleet Manager University of Virginia | Colston | |
The Personal Touch: Utilizing In-Person Communications with Digital Tools to Enhance Client Satisfaction and Successful Project Outcomes | Granville Grant Principal, Spectrum Design, PCRoberta Wright Facilities Director Patrick & Henry Community College | Randolph | |
Venable Hall- Enhancing the student experience through the lens of historic preservation. | Kevin Miller -Director of Facilities – Hampden-Sydney College Eric Kuchar, Senior Manager, MCWB Architects | Tazwell | |
Increase ROI, Cut Costs, and improve staff productivity with 3D imaging | Tyler Callahan – Business Development Manager – Rainbow Restoration | Whittaker | |
Beyond the Data: Developing Chiller Health Expertise (1 PDH/CEU) | Jesse Ohm, PE Optimum Energy | Wareham | |
10:00 – 10:30 | Break — including Vendor Expo | Main Ball Room | |
10:30 – 12:00 | Chief Facilities Officer Roundtable Discussion — with CFOs from UVA, Radford, GMU, William & Mary, VCCS, and NVCC! | Main Ball Room | |
12:00 | Boxed Lunches To Go |